Retalp is committed to protecting your personal information. This policy explains what data we collect, why we collect it, how we use and protect it, and your rights in relation to it. By using our Services, you agree to the practices described here.
We collect information in the following ways:
Information you provide directly
- Name, email address, job title, and company name when you contact us, book a demo, or fill out a form.
- Communications you send us, including enquiries, feedback, and support requests.
- Business data shared during an engagement (e.g., operational files, ERP exports) solely for the purpose of delivering the Services.
Information collected automatically
- Log data: IP address, browser type, pages visited, time and date of visit, referring URL.
- Device information: operating system, screen resolution, language preference.
- Cookies and similar tracking technologies (see Section 6).
We use the information we collect to:
- Respond to your enquiries and deliver the Services you request.
- Schedule and conduct demos, onboarding sessions, and pilots.
- Improve and personalise our website and platform experience.
- Send transactional communications relevant to your engagement.
- Send marketing communications — only where you have given explicit consent or where permitted by applicable law, with an opt-out in every message.
- Comply with legal obligations and enforce our terms.
- Detect, investigate, and prevent security incidents or fraudulent activity.
We do not use your data for automated decision-making that produces legal or similarly significant effects without your knowledge.
We do not sell, rent, or trade your personal data. We may share it in limited circumstances:
- Service providers: Third-party vendors who help us operate our business (e.g., email delivery, analytics, cloud hosting). They are bound by confidentiality obligations and may not use your data for their own purposes.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
- Legal requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Retalp, our users, or others.
- With your consent: Any other sharing will only occur with your explicit permission.
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:
- Contact and enquiry data: retained for up to 3 years after last interaction.
- Engagement and operational data: retained for the duration of the engagement plus 12 months, unless you request earlier deletion.
- Website analytics data: retained in aggregated, anonymised form indefinitely.
When data is no longer needed, we securely delete or anonymise it.
We implement appropriate technical and organisational measures to protect your personal data:
- Encryption of data in transit (TLS/HTTPS) and at rest.
- Access controls limiting data access to authorised personnel only.
- Regular review of our data handling practices and security posture.
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
We use cookies and similar technologies to operate and improve our website:
- Essential cookies: Required for the website to function. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with the website. Data is aggregated and anonymised.
- Preference cookies: Remember your settings and personalisation choices.
You can control or disable cookies through your browser settings. We do not use cookies to serve third-party advertising.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of your personal data, subject to legal obligations.
- Restriction: Request that we limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, email us at privacy@retalp.com. We will respond within 30 days and may need to verify your identity before processing your request.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
Retalp operates primarily in India. If you access our Services from outside India, your data may be transferred to and processed in India or other countries where our service providers operate. We take appropriate measures to ensure such transfers comply with applicable data protection laws.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data:
Questions about this policy?
We'll give you a
straight answer.
No legal runaround. Just a clear, honest response to whatever you need to know.
We respond within one business day · No commitment required